Application Support Engineer / IT Technical Support Specialist

Responsibilities:

  • Provide exceptional customer service and technical support to end-users in a timely and efficient manner. 
  • Deliver IT support for Microsoft’s core business applications and operating systems. 
  • Manage and troubleshoot virtual environments, including Azure and AVDs (Azure Virtual Desktops). 
  • Handle and prioritize multiple help desk tickets, ensuring timely resolution and clear communication with end-users. 
  • Support and maintain IT infrastructure, including hardware and software installations, upgrades, and configurations. 
  • Assist with the setup, maintenance, and troubleshooting of audio/visual equipment for meetings and presentations. 
  • Document and track all support requests and resolutions in the help desk system. 
  • Collaborate with other IT team members to ensure seamless support and knowledge sharing. 
  • Work within a team environment, escalating issues when necessary. 
  • Demonstrate business awareness by aligning IT services with customer goals. 
  • Create and maintain documentation of internal processes and ensure the upkeep of Standard Operating Procedures (SOPs). 
  • Stay updated with the latest technologies and best practices in IT support and troubleshooting.

Must-Have Skills:

  • Strong customer service skills with a focus on providing a positive end-user experience. 
  • 3-5 years of experience in a help desk or technical support role. 
  • Excellent stress management skills and the ability to work under pressure. 
  • Experience supporting audio and visual equipment. 
  • Strong communication skills, both verbal and written. 

Preferred Qualifications:

  • Certifications in relevant IT domains such as Microsoft, Azure, or ITIL. 
  • Familiarity with remote desktop tools and IT ticketing systems. 
  • Experience in scripting or automation to streamline support tasks. 
  • Understanding of cybersecurity principles and best practices. 

Why Join Us?

  • Opportunity to work with cutting-edge technologies and dynamic environments. 
  • Collaborative and supportive team culture. 
  • Professional development and continuous learning opportunities. 
  • Competitive compensation and benefits package.Â