IT Manager

The IT Manager is responsible for leading the IT team and managing the overall IT infrastructure of the company in a fully remote environment. This role requires overseeing the strategic planning, implementation, and maintenance of technology systems to ensure the seamless operation of IT services, security, and support across a distributed workforce. The IT Manager will collaborate closely with various departments to align IT initiatives with business objectives while also fostering a strong remote work culture.

Technical Leadership:

• Oversee and manage the IT team, providing guidance, mentorship, and support, ensuring efficient operation across different time zones.
• Design and implement IT strategies to ensure the security, reliability, and scalability of systems, particularly in a remote setting.
• Manage virtual environments, including Hyper-V, Azure, and VMware, and oversee cloud infrastructure to support remote operations.
• Lead the design, deployment, and maintenance of Microsoft technologies (Windows Server, Exchange, SharePoint).

System and Network Management:

• Administer and maintain network infrastructure, ensuring optimal performance, security, and accessibility for remote employees.
• Implement and manage backup and disaster recovery solutions tailored to remote work environments.
• Oversee the deployment and support of cloud-based solutions to ensure seamless collaboration and access for remote teams.

Remote Work Environment Management:

• Ensure efficient IT support for a geographically distributed team, including managing remote access solutions, VPNs, and collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
• Oversee the IT onboarding process for remote employees, ensuring they have the necessary hardware, software, and access to tools on their first day.
• Manage and coordinate with HR for the procurement, distribution, and maintenance of IT equipment for remote employees, and maintain accurate asset tracking.

Tool Management:

• Oversee the IT onboarding and ensure proper functioning of tools like Microsoft Office Suite, RingCentral, Zoom, Krisp, AnyDesk, Loom, Clockify, Moodle, LinkedIn Sales Navigator and other tools.
• Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams.

Cybersecurity and Compliance:

• Ensure cybersecurity across remote work environments, including endpoint security, data encryption, and secure access protocols.
• Implement and monitor data protection policies to safeguard sensitive company and client information.
• Ensure compliance with relevant regulations (e.g., GDPR, HIPAA) in a remote work setting.

Documentation and Communication:

• Maintain detailed documentation of IT systems, processes, and procedures, ensuring transparency and accessibility for the remote team.
• Communicate effectively with clients and stakeholders regarding project progress, incidents, and system changes.
• Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction.

Software Application Support:

• Provide software application support to clients and colleagues in other departments.
• Perform creation and analysis on software application functionality and suggest improvements (Microsoft Dynamics, Power Apps, Office 365, CRM applications &Azure AD).
• Ensure effective front-end and back-end functionality of applications.
• Consult with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish the root causes of application errors, hardware, and network issues, and escalate serious concerns.
• Keep a record of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Create video and document guides for agents across all platforms.
• Handle support tickets and manage and repair company equipment and devices.

• Develop, customize, and maintain data visualization and automation solutions by writing efficient scripts, tailoring Power BI dashboards, and managing integrations with relational databases such as Microsoft Dynamics.
• Ensure the alignment of IT initiatives with business goals and objectives, with a focus on supporting remote operations.
• Stay current with industry trends and emerging technologies through continuous learning and professional development.
• Document internal processes and ensure accurate and timely recording of time and expenses, even in a remote setup.

• Develop and deliver IT-related training programs for remote employees to ensure they are proficient with the tools and systems in use.
• Encourage and support continuous learning opportunities for IT team members, particularly in remote IT management.

• Define and monitor KPIs for IT performance in a remote setting, such as system uptime, response times, and ticket resolution rates.
• Regularly report on IT performance, challenges, and opportunities to senior management, highlighting any remote-specific issues or trends.

• Minimum 5 years in IT roles such as System Engineer, Network Administrator, or IT Engineer
• Bachelor’s degree in computer science or a related field
• Strong leadership and team management skills, with experience managing remote teams.
• Excellent problem-solving abilities and attention to detail.
• Excellent English communication skills and interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

• Employment Type: Contract
• Duration: 1 year, with the possibility of extension.
• Compensation: Given the full-time support required, the projected monthly income ranges from ₹50,000 to ₹70,000.
• Work Schedule: Monday to Friday, adhering to a night shift to align with US Time Zones- Multiple shifts available (5 AM – 2 PM PST / 5:30 PM – 2:30 AM IST) (8AM – 5PM PST/8:30 PM TO 5:30AM). Additionally, schedule may be changed contingent upon the role requirement.
• Location: Remote (Work from Home)

Become a part of our dynamic team! If you are a strong English communicator with a positive attitude, optimism, and energy, and you’re eager to make a significant impact in a growing company, we would love to hear from you. At H!KINEX, we offer not just a job, but a career path where your contributions are valued, your ideas are heard, and your growth is supported. Enjoy the flexibility of remote work, the challenge of a rewarding role, and the opportunity to work alongside industry leaders in a collaborative and innovative environment. Join us, and let’s achieve success together!