Sales Manager

The Sales Manager will be responsible for developing positive and long-term relationships with clients, overseeing the sales process, and serving as the primary point of contact. This role involves managing a portfolio of accounts, supervising sales teams, and driving growth opportunities while ensuring a seamless client experience.

Key Responsibilities

• Manage client accounts to achieve long-term success and meet sales objectives.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Address and resolve client escalations in a timely and effective manner.
• Ensure accuracy in invoices and transactions to maintain client satisfaction.
• Oversee the renewal of client contracts, ensuring seamless continuity of services.
• Resolve conflicts and provide timely solutions to client challenges.
• Supervise Sales Account Executives, ensuring they meet sales targets and performance metrics.
• Monitor account performance and suggest actionable steps to improve sales outcomes.
• Identify opportunities for growth and collaborate with teams to develop strategies.
• Prepare and present reports on accounts, transactions, and sales performance.
• Actively seek out and develop new sales opportunities to expand the client portfolio.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven work experience as a Sales Manager, Sales Account Manager, or Sales Account Executive.
• Hands-on experience in sales with a proven ability to deliver excellent client experiences.
• Proficiency with CRM software and Microsoft Office, particularly MS Excel.
• Strong understanding of sales performance metrics and strategies.
• Exceptional communication and negotiation skills.
• Ability to manage multiple projects and respond to client inquiries promptly.
• Business acumen and a problem-solving mindset.